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My video upload failed

Fixes for a stuck or failed deliverable upload.

If an upload stalls or fails:

  • Check your connection: uploads are large, and switching between Wi-Fi and cellular mid-upload can break them. Retry on stable Wi-Fi.

  • Make sure the file is an MP4 video: that's the format deliverable uploads expect.

  • Free up a little phone storage and retry: iOS can cancel uploads when storage is critically low.

  • Force-quit the app and try again: the submission isn't created until the upload completes, so retrying is always safe.

If it fails repeatedly, message support from Settings → Help & Support with the deal name and roughly how large the video file is.

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