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Payout setup isn't going through

What to do when Stripe verification is stuck or your bank is rejected.

Payout setup is handled by Stripe, and most problems are one of these:

  • Verification pending: Stripe sometimes takes a little while to verify identity documents. Your earnings are safe in the meantime: they sit as pending and pay out automatically once you're verified.

  • Document rejected: reopen the setup (Settings → Payouts) and Stripe will show exactly what it needs: usually a clearer photo of your ID or a matching legal name.

  • Bank details rejected: double-check the account and routing numbers, and make sure the account is in your own name.

You can revisit or fix your details any time via Settings → Payouts → Manage in Stripe.

Nothing is ever lost while this is unresolved: every pending payout retries automatically each night until it goes through.

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