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My post isn't showing up on a deal

What to check when Artec hasn't detected your deal post.

Artec detects posts on your linked accounts automatically, but detection runs on a sync cycle (at least twice a day), so a brand-new post can take a few hours to appear.

If it still hasn't shown up, check:

  • Is the right account linked to the deal? Posts are only detected on the social account you linked to that specific deal (one account per platform per deal).

  • Is the account connection healthy? If your TikTok or Instagram shows "needs re-auth" or a Limited badge, Artec may not be able to read new posts. Reconnect it.

  • Is it an influencer-style deal? Those don't use auto-detection at all: you paste the post URL yourself.

You can always add the post manually: open the deal and paste the post URL. That counts the same as auto-detection.

Still stuck? Message support from Settings → Help & Support: include the deal name and the post link.

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