Artec Studio, Inc.
Effective Date: April 13, 2026
Last Updated: April 13, 2026
1. Subscription Cancellations
Paid software subscriptions may generally be canceled through the Platform or by contacting support.
Unless otherwise stated in your order form or plan terms:
Cancellation stops future renewal charges
Access continues through the end of the current billing period
Partial-period refunds are not guaranteed
Prior charges already incurred are non-refundable
Trial access, promotional plans, or enterprise agreements may be subject to separate written terms.
2. Campaign Cancellation by Brands
If a brand cancels a campaign or withdraws an invite, the outcome depends on the stage of the deal.
2.1 Before a creator accepts
Brands can generally cancel or close the opportunity without payout obligations for unaccepted invitations, subject to any non-refundable platform or processing fees already incurred.
2.2 After a creator accepts
Once a creator has accepted deal terms through Artec, the brand should not cancel without good-faith justification. If cancellation happens after acceptance, Artec may consider:
Whether work has already started
Whether content or deliverables were already submitted
Whether the creator relied on the accepted campaign terms
Whether the campaign was canceled for safety, policy, legal, or payment reasons
Artec may determine that some or all funds should still be paid to the creator where work has already been performed or where the cancellation is inconsistent with accepted marketplace obligations.
3. Creator Withdrawal or Non-Completion
If a creator withdraws after accepting a campaign or fails to complete agreed work, Artec may:
Mark the campaign entry accordingly
Cancel pending payouts tied to incomplete work
Restrict future access to campaign opportunities
Consider the history in trust, ranking, or enforcement decisions
Repeated last-minute cancellations or non-performance may result in account restrictions.
4. Deposits, Wallet Balances, and Credits
Campaign deposits, wallet funding, and processor fees are generally non-refundable once charged unless:
Required by law
Artec determines a duplicate or erroneous charge occurred
Artec expressly agrees to issue a refund in writing
If a campaign ends with unused wallet funds, Artec may review the account and determine whether those funds remain available for future campaigns, may be offset against open obligations, or qualify for refund under applicable terms.
5. Submission and Approval Disputes
Refunds are not automatically granted simply because a brand is dissatisfied with creative performance. When there is a dispute, Artec may consider:
Whether the creator delivered what was agreed
Whether revision opportunities were provided where applicable
Whether the submission materially failed to match the approved brief or deal terms
Whether fraud, misuse, or policy violations occurred
Artec may place holds on funds while reviewing a dispute.
6. Chargebacks
If a user initiates a chargeback or payment dispute with their bank or card network, Artec may:
Pause related services or account access
Hold payouts or credits
Request supporting documentation
Recover losses, fees, and costs where legally permitted
Abusive or bad-faith chargebacks may result in permanent account removal.
7. How to Request a Review
To request cancellation or refund review, contact [email protected] with:
Your account email
Campaign or transaction details
A description of the issue
Any relevant screenshots, messages, or supporting records
Submitting a request does not guarantee a refund or cancellation reversal.